Cruise Agent USA Effective Date: September 2026

Cruise Agent USA is committed to transparency and clarity regarding refunds for cruise bookings, group travel, and related services. Because we work with multiple cruise lines and travel suppliers, all refunds are governed by the policies of those suppliers. Please review the following information carefully before booking.

Cruise Agent USA does not issue refunds directly for cruise fares, excursions, hotels, or travel packages. Refunds are processed by the cruise line or travel supplier responsible for your booking, including:

• Carnival Cruise Line
• Royal Caribbean
• MSC Cruises
• Norwegian Cruise Line
• Travel insurance providers
• Hotels, excursion operators, and other partners

We will assist you in submitting refund requests, but we cannot accelerate or override supplier timelines.

Refund eligibility depends on:

• The supplier’s cancellation schedule
• The fare type you booked (refundable vs. non‑refundable)
• The date you cancel
• Whether travel insurance was purchased
• Group booking terms
• Promotional or discounted rates

Some fares and deposits are non‑refundable. These will be clearly stated on your invoice or confirmation.

The following fees are non‑refundable:

• Cruise Agent USA planning fees
• Non‑refundable cruise deposits
• Certain promotional fares
• Name‑change or modification fees
• Service fees charged by suppliers

Planning fees may be credited toward your booking when applicable, but they are not eligible for refund.

Refunds, when approved, are issued directly by the supplier. Processing times vary and may take:

• 7–10 business days for standard refunds
• 30–90 days for cruise lines or group bookings
• Longer during peak travel seasons or after major travel disruptions

Cruise Agent USA does not control supplier processing times.

Group travel refunds may differ from individual bookings. Policies may include:

• Extended processing times
• Non‑refundable group deposits
• Minimum group size requirements
• Adjusted pricing if multiple travelers cancel

Group leaders are responsible for communicating changes to their members.

Refunds are typically not issued for missed cruise departures caused by:

• Flight delays or cancellations
• Weather conditions
• Traffic or transportation issues
• Personal emergencies
• Failure to arrive at the port on time

Travel insurance may provide reimbursement depending on the policy purchased.

Travel insurance premiums are generally non‑refundable once purchased. However, some providers offer:

• Free‑look periods (usually 10–14 days)
• Refunds if no claims have been filed
• Policy transfers for rebooked travel

Refer to your insurance provider’s terms for details.

To request a refund, contact Cruise Agent USA with:

• Your full name
• Booking number
• Cruise line or supplier
• Reason for cancellation or refund request

We will submit your request to the supplier and notify you of the outcome.

If you made a payment through Cruise Agent USA:

• Funds are forwarded directly to the supplier
• Refunds must be issued by the supplier
• We cannot return funds that have already been transferred

Cruise Agent USA may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

For refund questions or assistance, please contact:

Cruise Agent USA   Allendale, South Carolina Email: cruiseagentusa@gmail.com